There’s a stage in every company’s development when the smart people leave and the company runs on autopilot from then on, in a zombie-like half-life. It happened to Hewlett-Packard when Dr. Hewlett and Dr. Packard passed on; it happened to Apple when Steve Jobs left the first time, and it happened to eBay and PayPal ages ago (as anyone who has ever tried to find an actual human being to help them with a problem knows to their sorrow).
Now I’m wondering if it’s happening to Google. Their “new look” for Gmail is a train wreck. Where did all the emphasis on tiny, faint gray text come from? Is everyone over thirty supposed to find a new mail provider right now?